Refund Policy
We process refunds for eligible returns. Here's how it works.
Last updated: January 13, 2026
In a Nutshell
- Refunds apply to eligible returns within 7 days of delivery.
- Opened packs are not eligible for return/refund.
- Customer pays return shipping.
- Refunds are processed within 7 days after we receive and inspect the return.
Eligibility
To be eligible for a refund, your return must meet these conditions:
Unopened and unused
Product must be in its original sealed packaging, unopened and unused.
Within 7 days of delivery
Request must be made within 7 days from the date you received the order.
Seals intact
All tamper-evident seals and packaging must be intact.
How to request a refund
Follow these steps to request a refund:
Email us
Send an email to orders@soilandson.com within 7 days of receiving your order.
Provide details
Include your order number, reason for return, and photos of the unopened product if possible.
Await confirmation
We'll review your request and reply with return instructions if eligible.
Return shipping
Return shipping costs are paid by the customer
You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method to ensure the return reaches us safely.
Share tracking: Once you've shipped the return, email us the tracking number so we can monitor its arrival.
Inspection & approval
When we receive your return, we'll inspect it to confirm:
- •Product is unopened and unused
- •Packaging and seals are intact
- •Condition meets our return eligibility criteria
Once approved, we'll process your refund. If the return doesn't meet our criteria, we'll contact you to discuss next steps.
Refund timeline and method
Refund processing time
Refunds are initiated within 7 days after we receive and inspect your return. The refund will be processed to your original payment method via Razorpay.
Bank processing time: After we initiate the refund, it may take an additional 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider.
Non-refundable situations
Refunds are not available in the following situations:
Contact
Questions about refunds or need help with a return?