Returns
Changed your mind? We accept returns of unopened products within 7 days of delivery.
Last updated: January 13, 2026
In a Nutshell
- 7-day return window from delivery
- Unopened, unused, sealed products only
- Opened packs aren't returnable (supplement/hygiene)
- Return shipping is paid by the customer
- Refunds follow our Refund Policy
What can be returned
You can return products that meet all of these conditions:
Unopened
Original sealed packaging, unopened and unused
Within 7 days
Requested within 7 days of delivery
Seals intact
All tamper-evident seals unbroken
Good condition
No damage or signs of use
What can't be returned
These items are NOT returnable:
- Opened packs: Once the seal is broken, we cannot accept returns for hygiene and safety reasons (supplement/food product).
- Products with broken or missing tamper-evident seals
- Products damaged due to misuse or improper storage after delivery
- Return requests made more than 7 days after delivery
Return steps
Follow these steps to return an eligible product:
Email us within 7 days
Send an email to orders@soilandson.com with your order number and reason for return.
We reply with instructions
Our team will confirm eligibility and send you return instructions, including the return address.
Ship the item back
Pack the item securely in its original packaging and ship to the provided address. Use a trackable shipping method for your protection.
Share tracking info
Email us the tracking number so we can monitor the return shipment.
We inspect and confirm
Once we receive the return, we'll inspect it to confirm eligibility and notify you.
Refund processed
Refunds are processed according to our Refund Policy — within 7 days of receiving and approving your return.
Damaged or incorrect orders
Received a damaged or incorrect order?
If you received a damaged product or the wrong item, please contact us immediately at orders@soilandson.com.
Include your order number and photos of the damaged/incorrect item. We'll work with you to resolve the issue as quickly as possible.
Return shipping
Customer pays return shipping costs
You are responsible for the cost of shipping the item back to us. Return shipping fees are non-refundable.
Tip: Use a trackable shipping method with insurance to protect your return in transit. We're not responsible for items lost during return shipping.
After we receive your return
Once we receive your return:
- 1.We'll inspect the product to confirm it meets our return criteria
- 2.We'll email you to confirm the return has been approved
- 3.Your refund will be processed within 7 days (see our Refund Policy for details)
Contact
Questions about returns?